Our performance August 2009
- We received 1175 new complaints about poor service and closed 1209
- 65% of complaints were closed within three months
- We received 5064 calls on our helpline
- The Legal Services Ombudsman examined our handling of 85 cases in August, and was satisfied with 57% of them.
Cases from previous month |
Cases received |
Cases closed |
Cases carried forward |
Case movement |
|
|---|---|---|---|---|---|
Complaints about poor service |
3848 |
1175 |
1209 |
3814 |
-34 |
220 |
37 |
51 |
206 |
-14 |
|
Enquiries |
350 |
387 |
427 |
310 |
-40 |
Total |
4418 |
1599 |
1687 |
4330 |
-88 |
Within 3 months |
Within 6 months |
Within 12 months |
|
|---|---|---|---|
August |
65% |
89% |
99.91% |
Year to date* |
65% |
88% |
99.95% |
August |
|
|---|---|
Calls answered |
5064 |
Calls abandoned |
100 |
August |
Year to date* |
|
|---|---|---|
Number of forms sent out |
674 |
5805 |
Number of forms received |
317 |
2478 |
Response rate |
47% |
43% |
Satisfaction with our service |
81% |
82% |
Satisfaction with the outcome of the case |
75% |
75% |
*Our reporting year runs from January until December. Year to date figures are re-set at the beginning of January.
The full report for this month and previous months is available on request.
Please email lcs-reports@legalcomplaints.org.uk if you require a copy.
