How we handle complaints
We deal separately with
We aim to resolve all complaints quickly. About three–quarters of the complaints we receive are resolved within six months of the date we receive them. Complicated complaints may take longer to resolve. We'll do everything we can to keep you informed throughout the process.
We're unable to deal with some types of complaints. Even if we can't deal with your complaint, our helpline staff will tell you about other action you may be able to take.
If you want to complain about the service provided by someone else's solicitor or about the impact on you of the actions of someone else's solicitor - for example, divorce proceedings....Find out more.
If you contact us with a complaint on behalf of someone else you must provide us with proof that the person is happy for you to act on their behalf.
