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Resolving complaints about solicitors

Complain about your solicitor – first steps

You should complain to your solicitor about poor service or their bill before you contact us.

It is likely that you've received poor service from your solicitor if they've

  • not done what you instructed them to do
  • involved you in unreasonable delays
  • given you inaccurate or incomplete information
  • failed to reply to your phone calls and letters or keep you informed about what is going on
  • failed to give you enough information about what they'll charge you before they begin your case or give you the final bill

All firms of solicitors have a procedure for handling complaints. If you need help to complain to your solicitor, call our helpline– 0845 608 6565.

If you've complained to your solicitor about poor service or about their bill, and you aren't satisfied with your solicitor's response, we can help to resolve your complaint for you. Find out more...

If you want to complain about the service provided by someone else's solicitor or about the impact on you of the actions of someone else's solicitor - for example, divorce proceedings....Find out more.