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Resolving complaints about solicitors

When to contact us

  • If your solicitor doesn't reply to your complaint within a reasonable time (normally 28 days).
  • If you're not satisfied with your solicitor's reply to your complaint.

Call our helpline – 0845 608 6565, email or write to us.

When contacting us please include all relevant documents. It would help us to process your complaint if you supplied copies (keeping originals for your records). Do not use pins or staples to secure the papers.

We have time limits for dealing with complaints. You should contact us

  • within six months of the end of the work the solicitor did for you, or
  • within six months of finding out there was a problem

If you're concerned about meeting the deadline, call our helpline – 0845 608 6565.

If you call, we may ask you to write to us or to fill in our complaint form, this can be downloaded from our Forms, documents and guides section.