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Resolving complaints about solicitors

Forms, documents and guides

You can either download the documents you need below, or you can contact us for free hard copies.

For customers


Every year, people need help or advice from a solicitor, often for the first time. Choosing and using a solicitor can seem daunting and expensive. At the Legal Complaints Service we know, from dealing with legal complaints, what can sometimes go wrong.

We've produced a series guides designed to help you through this process. From how to choose the right solicitor for you, preparing for the first meeting, what to ask your solicitor and finally, what to do if things go wrong.

For solicitors

We'll happily provide you with versions in alternative formats, just email: or call 01926 823170