Legal Services Complaints Commissioner

The Office of the Legal Services Complaints Commissioner (OLSCC) works with consumers to improve how we handle complaints about solicitors in England and Wales. The Legal Services Complaints Commissioner (LSCC), Zahida Manzoor CBE, is an independent, government-appointed regulator.

To ensure members of the public receive the standard of service that they can reasonably expect, the LSCC sets performance targets for us and also makes recommendations for improving complaints handling. These are based around four keys areas

• timeliness
• customer satisfaction
• quality of decisions
• delivery of our plan

Each year, we submit a plan to the LSCC setting out our priorities and targets for the year. We also provide periodic reports to the LSCC on how we are performing against the targets. Please view Our plan for 2009 - 2010 (PDF 118KB) for further information.