Telephone advice services for solicitors
The consultation aimed to get views on how we can help solicitors reduce complaints about poor service and improve solicitor's in-house complaints handling.
We asked the views of solicitors, and their customers, and proposed 3 options
- discontinue the 'Lawyer Line' telephone service
- retain the 'Lawyer Line' service in its current form
- adapt and develop telephone services for solicitors
The results of the consultation showed a clear need for a telephone advice service for solicitors, with most people agreeing that the service should be delivered by us.
Next Steps
There were a number of suggestions for improvement of the 'Lawyer line' service. A number of which are now progressing as part of our improvement agenda.
If you have any questions or feedback in the way 'Lawyer line' is developed, please email consultations@legalcomplaints.org.uk
You can download a copy of the full response paper directly below.
Downloadable documents
Response paper on provision of telephone advice service for solicitors (PDF 99k)
