Legal Complaints Service

The Legal Complaints Service (LCS) investigates complaints about solicitors. We handle 300 calls a day on a range of legal complaints.

From 6 October if you have a complaint about your solicitor you need to go to the new Legal Ombudsman. Find out more... about the Legal Ombudsman.

We know that you will have questions about what's changing and what you need to do. To help you we've put together the most common questions and answers about the new Legal Ombudsman and complaining about a solicitor.

Complain about your solicitor

Sometimes things go wrong when dealing with your solicitor. We encourage you to first try to resolve your complaint directly with your solicitor. Find out more ... about complaining about your solicitor.

How we handle your complaint

Our role is to investigate complaints fairly. We try to help you and your solicitor agree on a way to resolve your complaint. Find out more ... about how we handle complaints.

Guidance on compensation

If we find that you have received poor service from your solicitor, we may tell your solicitor to pay you compensation. Find out more ... about financial compensation.

Accepting complaints

We have a policy for complaints received after 1st May 2008. Find out more ... about our complaints acceptance policy.

Complaint about someone else's solicitor

If you want to complain about the service provided by someone else's solicitor or about the the actions of someone else's solicitor - for example, divorce proceedings. Find out more ... complaint about someone elses solicitor.