Complaint trends
We record data from the complaints we investigate with a view to identifying trends. This section is designed to report this information to you in the form of statistics and case study examples as well as providing guidance on best practice.
Our aim is to provide you with an insight as to what is a reasonable level of service and to avoid complaints arising in the future.
Residential conveyancing
The first of our reports looks at trends in complaints arising from Conveyancing matters. This area of law generates the majority of complaints we receive and we are keen to highlight problem areas and give guidance.
In the future we will be publishing information on complaints arising from solicitors failing to reply to their client, as this issue also generates a large volume of complaints.
